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Frequently Asked Questions
Unless otherwise labeled, most items are designed for ages 3+. Always follow the age grade on each package. Supervise play and keep small parts away from children under 3 years.
Plastic & silicone: wash with mild soap and warm water; air-dry. Electronic parts: wipe with a slightly damp cloth—do not submerge. Play dough tools: brush off residue before washing.
Keep your order number and contact support within 30 days for replacements. For older orders we offer low-cost part packs while supplies last.
We provide a 1-year limited warranty against manufacturing defects and a 30-day return window for unused items in original packaging.
Use fresh alkaline batteries (see manual). Open-area range is typically a few hundred yards; walls reduce range. If audio is noisy, replace batteries and keep both units on the same channel.
Blocks are BPA-free. Unless noted, cross-brand compatibility isn’t guaranteed. Play on a flat surface and store pieces in a lidded bin to avoid losses.
Dough and tools are non-toxic and compliant with U.S. toy standards. Store dough airtight; if dry, knead with a few drops of water. Avoid carpets/fabrics during play.
Assemble on a flat surface and remove packaging before use. If toy foods jam, power off, clear the chute/rollers, then restart. Don’t force parts through gears.
Snap wheels/parts firmly until you hear a click. For battery models, insert fresh batteries and ensure the polarity matches the diagram. Use on smooth, dry surfaces.
Teach N/S polarity by flipping pieces to find attraction. Keep away from high heat and strong electronic devices. Wipe clean and dry before storage.